Train cancelled due to breakdown - can I get a refund?
Order number ITR171775.
Train Number 35679 from Milano Centrale to Viareggio on 06 Jul 2016 at 18:05 did not run due to the train breaking down. I had two 1st Class tickets at a cost of UKP69.00. We were moved to a standing room only 2nd class carriage on the 19:05 train which eventually arrived in Viareggio at near midnight (over 1.5 hours late) which meant we were unable to to get a connection to Lucca. Trenitalia eventually provided a taxi from Viareggio to Lucca but it took then nearly an hour to do so.
Is it possible to be refunded for this journey?
Regards, Ian McKay