Double Charged Ticket
I wanted to buy a round trip from Venice to Firenze and booked it with Order #: TRE688996 and got the confirmation mail. However, at 01:52 AM I recieved yet another mail with Order #: TRE689094 which has nothing to do with me. Because of that false order number I have charged double.
I URGENTLY need your assistance to cancel the wrongly charged tickets with Order #: TRE689094.
Giving the order numbers again to prevent any misunderstandings
Correct and confirmed Order #: TRE688996
Incorrect and double charged ticket Order #: TRE689094 <---- NEEDS TO BE RE-FUNDED.
Thank you for your time,