I have some personal urgent reasons that I have to change my route irresistibly. These are my PNR code: ES7LNN, ES7LS5 (Order number: ITE144233, for both two tickets).
Would you please help me with the reimbursement of the tickets? Thanks.
And by the way, for the first reservation there is 30% penal sum, right? and for the second one, I've checked the email, it said not refundable, but please do consider about my situation as a student, a loss of 100+ euros is not a small thing (T-T).
Traveling around Italy is my last dream before turning back to my country, but I really have to cut down my trip to Sicilia with lots of pain caused by my personal urgent reason... In fact, I'd rather keep my reservation with the whole price than cancel them, but there are really the things that I can't decide.
Please do help me with this! With many thanks!
Best Regards and Have A Nice Day,