May 26, 2014 - 07:19 AM
I am sorry you are unable to travel, unfortunately you have purchased completely non refundable non changeable tickets per Trenitalia's fare rules:
- No booking or ticket changes are allowed with this fare. This fare is not refundable.
Hopefully you have purhased travel insurance, if you have done so and need any information from us to assist in your claim please let us know