Nov 25, 2013 - 02:00 PM
I am very sorry you are unable to travel however I cannot cancel PNR R2XRL5,R2XJ2N, R2XGHN & R2USCN these are Super economy fares and Trenitalia will allow NO refunds on this ticket and no changes per their fare rules:
- No booking or ticket changes are allowed with this fare. This fare is not refundable.
I'm hoping you purchased travel insurance and if so if there is any information that you need in order to file your claim I would be happy to assist.