May 10, 2013 - 10:02 AM
Per the fare rules of the tickets you purchased, changes are not allowed. You can cancel your current itinerary and be refunded less a 30% cancel fee and rebook for the correct date.
May 10, 2013 - 10:06 AM
I really don't know what happened. I really hope you can do something for me without me incurring extra cost.
May 10, 2013 - 10:11 AM
I reported it immediately after I received the confirmation. Via email.
Please help to change my departure date.
May 10, 2013 - 11:58 AM
There is no way we can avoid the cancellation penalty, it is TrenItalia's fare rule. If you need to travel on the 29th the only way for us to do it is cancel the existing ticket at the cancellation rate and you would rebook for the correct date.
May 10, 2013 - 05:37 PM
May 10, 2013 - 05:41 PM
May 12, 2013 - 01:54 PM
I can cancel the tickets for you if you'd like and refund your card. You can rebook after I've done so. Please advise.