Apr 24, 2013 - 10:19 AM
Thank you for your email. The ticket you booked from Florence>Milano you booked at the super economy fare base which means that this ticket cannot be changed, cancelled or refunded. You will need to rebook the ticket for the correct day, but there will not be a refund of any kind for the original ticket.
Please let us know if there is anything else we can assist you with.