Apr 23, 2013 - 01:46 PM
I wish I could tell you this would be easy but I can't, Unfortunately economy and super economy fares are completely non refundable per Trenitalia, these are their rules not ours, we have to abide by them.
I am not even given an option to change or refund ont hese fares.
I can send you a refund request form and you can apply to Trenitalia directly for a refund, I cannot guarantee a refund but it's always worth requesting and if you can show that you booked another ticket that may work in your favor. It does take Trenitalia 6 months or more to respond to refund requests anad they will reply to you directly through your email, I can send you the form if you wisdh,