How does one cancel the tickets that were booked online?
I am Reema Lodha. I had booked two tickets with PNR 2DPSGN - CP codes 642002 and 642001. I am unable to cancel them online. They are for April 20, 2017 on Frecciargento 8415 from Firenze S. M Novella to Roma Termini. Request you to cancel the tickets and process the refund.