Mar 10, 2017 - 04:13 PM
I am only able to locate a failed booking under this email address.
You should have received an email about the order failure.
After investigating why it failed, we have seen that you have tried to purchase a ticket for more than 5 passengers on a regional train. TrenItalia has recently decided that only 5 people on a regional ticket is allowed, but even 5 is hit or miss if it works. You should go back to the site and try to book those tickets again, but with only 4 at maximum per regional ticket. The regional tickets have non-reserved seating so you can split the group up and when you get on the train just find the number of seats you need.