Staff Answer
Dec 13, 2016 - 10:17 AM
Please advise what email you used and what currency you booked under
Beth
Beth
Did not receive e-tickets for my travel from Florence to Pisa
Hi team,
I haven't received e-tickets for my ticket booking done on 28/11/2016.
The following are the booking details:
Your Itinerary Delivery: Electronic Delivery (Email) Trip 1 Firenze Santa Maria Novella to Pisa Centrale Sun, 25 December 2016 | TRAIN #23397 | Firenze Santa Maria Novella 12:53 to Pisa Centrale 14:03
Order confirmation number is not generated and the following is the message displayed on the booking confirmation:
Your Order is Processing Thank you for your order. We are experiencing a high volume of requests for train travel in Italy at the moment but will process your request shortly. When your order is confirmed, we will email you a copy of your order confirmation, receipt, and tickets.
Please let me know if you need more details.
I haven't received e-tickets for my ticket booking done on 28/11/2016.
The following are the booking details:
Your Itinerary Delivery: Electronic Delivery (Email) Trip 1 Firenze Santa Maria Novella to Pisa Centrale Sun, 25 December 2016 | TRAIN #23397 | Firenze Santa Maria Novella 12:53 to Pisa Centrale 14:03
Order confirmation number is not generated and the following is the message displayed on the booking confirmation:
Your Order is Processing Thank you for your order. We are experiencing a high volume of requests for train travel in Italy at the moment but will process your request shortly. When your order is confirmed, we will email you a copy of your order confirmation, receipt, and tickets.
Please let me know if you need more details.
Status:
Open Dec 13, 2016 - 09:50 AM
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1answer
By
Email: girishkumar1008@gmail.com
Currency: GBP
By
HI,
The Florence to Pisa ticket did not confirm, it was released by Trenitalia and no credit card details were kept in the order
you may rebook if you wish
Beth
By
Is there any possibility that these tickets will be confirmed at later point of time or shall we rebook tickets?
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