I have booked a ticket last night and received the message " Thank you for your order. We are experiencing a high volume of requests but will process your request shorty. When your order is confirmed, we will email you a copy of your order confirmation, receipt and tickets".
I have still received no confirmation email, reciept or tickets!
I have booked ticket using: firstname.lastname@example.org
Travel currency paid: GBP
Origin: Roma Termini 30/12/ 0630 Destination: Venezia San Lucia connection at: Bologna Centrale