Jul 25, 2016 - 07:09 AM
You have to fill out the refund request form, Trenitalia does not allow Italiarail to handle strike refund requests
I will send over the link, you have to fill it out and send to the address listed for the region
, Trenitalia requires all refund requests for regional trains to be processed on their form that must be mailed in to them.
Please fill out the form and mail it directly to our partner, Italy train operator TrenItalia http://www.trenitalia.com/cms-file/allegati/trenitalia_2014/in_regione/Modulo_I
ndennita_e_Rimborsi.pdf Note: the form is in Italian - we do not have one that is in English
Also note: It can take TrenItalia several weeks to reply and/or process refund requests.
Also be advised that Trenitalia does not keep ItaliaRail informed of the status of Refund Requests. Any questions you may have after the form is sent should be directed to Trenitalia.
(United States is Stati Uniti d'America)