I have been charged a sum of €93.10 and €83.10. When confirming the €83.10 purchase on the website it told me that a fare's price had change so I adjusted a fare and placed the order again for €93.10. However 2 transactions have come out of my account and I have only received one order confirmation of €93.10 (ITE233296).
Can you please explain to me why this has happened? I require the amount of €83.10 to be refunded to my card.