Answers
May 18, 2016 - 01:05 PM
Hi,
I have resent the ticket confirmation e-mail to you.
Karen
I have resent the ticket confirmation e-mail to you.
Karen
PNR missing, URGENT trains in the following days
I bought a series of tickets with you and for most of them I received the confirmation with the PNR but for two orders (TRE684679) that contains three trains (Venezia-Verona, Pisa-Firenze and Firenze-Pisa) as well as (TRE684104) with one of them (La Spezia-Roma) I did not receive the PNR, just the ticket numbers which I cannot use in the printing machine. The people in Trenitalia desk say they cannot help me because they claim that I need some sort of pdf which I do not have. This trains are hapenning in the following days so please is URGENT that you help me and send me the PNR for those.
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Open May 18, 2016 - 12:44 PM
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By
Thank you Karen but this information I already have, what I need is the Sipax PNR, and that doesn't show in the email that you sent me. What can we do?
By
TrenItalia doesn't give PNR's for regional train tickets. Take the ticket numbers to the kiosks and try to print them there. You will need to put the ticket number in and the name on the ticket - the same name for each ticket
By
La Spezia to Roma you do not need to print - the e-mail confirmation is the ticket
By
Ok, I'll try to do that tomorrow, with how many days in advance can I print the tickets? So I can go to tomorrow if possible, because yesterday I checked what information the kiosk wanted and it said Confirmation number, so I must assume that is the ticket number? Thank you again for your kind responses! I was going to lose my mind!
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