Apr 16, 2013 - 08:55 AM
Thank you for your email. The two tickets you booked with TrenItalia, unfortunately, you will need to contact them regarding changing your son to an adult.
As for PNR QV9A45 on order ID ITE105826, you booked the original ticket at the economy fare base, which means we cannot change, cancel or issue a refund for this ticket. What I would recommend is that you use the existing ticket for the 2 adults and one child, and I can issue a ticket for your son for 49 euros at an adult fare. Your son can of course sit with you, but our clients have found out that they cannot upgrade from a child's fare to an adult fare locally so this will actually be the best option for you. We will need your approval to charge the additional 49 euros however.
Please let us know as soon as possible if this is okay.