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CarloG5000

CarloG5000

Credit Card Charged??

A few minutes ago I was booking a ticket online, went on to selection and enter credit card details.
then prompted to place order i selected and it diverted back to below : Fare is no longer available , but I received a purchase notification from my credit card!!! What happens in this case? I did not receive any order or ticket confirmation by email. I do not have a confirmation number.
I then went back on line to book again and got to place a order, received confirmation of booking and notification on my credit.

Can you please confirm that the 1st transaction will actually be voided?

Status: Open Mar 03, 2016 - 05:11 PM

Customer Service > Trouble Booking

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Staff Answer

Beth

Beth

Mar 04, 2016 - 05:14 AM

Hi,
Yes absolutely, if you are seeing a preauthorization on your cad and the order was not processed
the Pre auth will drop off
Beth

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