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Feb 23, 2016 - 04:40 AM
The order number is TRE678485,
Also, I believe that it is nonrefundable. However, our flights have been changed due to a problem beyond our control. We are college students and we won't be able to get where we are going due to the flight error.
Unfortunately you are correct these are completely non refundable fares, Trenitalia will not allow
any refunds on these tickets,Italiarail has no options on these. Hopefully you purchased Travel insurance, if you have I can assist with any paper work you may need to send in to recover the cost of the tickets.
Please advise if you need any assistance with your insurance
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