I tried booking tickets Firenze-Pisa, Pisa-Firenze, Firenze-Venezia, Venezia-Verona. When I entered my credit card information I got a message saying "Do not honor. Credit card invalid". I double checked and entered the information again, only to receive the same message. However in my email I got two notification from my bank for the exact same amount: the one correspondent to the tickets.
This morning Italia rail sent me another message asking to please call : ItaliaRail.com was unable to confirm your reservations.
Please contact us at (877) 375-7245 and reference order TRE684197 so we can complete your order and confirm your reservations.
But I am in France and cannot call to the US. I would please would like to know what to do.
My mail is: firstname.lastname@example.org
I would like to have my tickets and only one charge from my bank.