one order placed but charged twice
Hi, I booked two tickets on italiarail.com and the first time I placed order and entered security questions from the bank, the page returned to the previous page. I didn't receive any confirmation email after that. So I had to place another order and then I found I was charged twice for only successfully placing one order. The order I placed is ITR167895 and it was paid in GBP. Please help to solve this problem. Many thanks, Cheers.
Open Feb 21, 2016 - 08:50 AM
Customer Service > Trouble Booking