Yesterday I booked a ticket from Venice to Bergamo for two pessanger for travelling on 10-Feb-2016. Money is deducted from credit card. Today I received a mail stating that
ItaliaRail.com was unable to confirm the reservations for your recent order. Your credit card has not been charged. Please contact us at (877) 375-7245
so we can complete your order and confirm your reservations.
I rechecked my credit card account and it says that transaction has been charged on credit card but yet to be setteled by the merchant.
Please suggest what to do.