Jan 30, 2016 - 05:23 PM
My apologies, this order was stuck in the system, which is why you did not receive an email notifying you of the issue with this booking.
The order is pending, meaning no tickets were held or confirmed, and no credit card information was captured.
I am showing you tried to book a Promo Thello fare, which unfortunately cannot be processed through our system.
I would suggest rebooking with either Trenitalia.com or Thello.com.