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Jan 16, 2016 - 11:06 AM
WFYWMN Passenger Name (Surname, Name) MANKAD, NIHAR Fare(s) (see rules below) Super Economy Number of Passengers: 2 Adults
my other duplicate booking is
Sipax PNR: V9GSR5 Passenger Name (Surname, Name) MANKAD, NIHAR Fare(s) (see rules below) Economy Number of Passengers: 2 Adults
i want to cancle the booking with reference number Sipax PNR: V9GSR5
please let me know what is the procedure for cancellation
Unfortunately you have booked an Economy fare, which per Trenitalia's fare rules cannot be changed, cancelled, or refunded.
These are not our rules but Trenitalias, and as a ticket vendor for them we must abide by their rules.
If you wish I can send to the email address in the order a refund request form that you can send to Trenitalia. However, please note there is no guarantee, it can take them up to 8 weeks to respond, and they would contact you directly. They do not include us in the refund process.
Please advise if you wish for me to send you the form.
thank you for the quick response , actually i have booked an economy class ticket having number PNR: V9GSR5 and also i have book a business class ticket having PNR: WFYWMN so is it possible to cancel the business class ticket ? , please let me know as these both the tickets are on the same date.
thanking you .
Economy is not the class of service, it is the fare base price you selected while booking. While you did select a 1st class ticket, you booked it under the Super Economy fare base, which unfortunately we cannot change, cancel, or refund per Trenitalia's fare rules.
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