Dec 12, 2015 - 03:18 PM
I am showing two connecting tickets for this route.
The first ticket from Fiumicino > Roma Tiburtina is a regional ticket, which unfortunately cannot be canceled or refunded.
The second ticket from Roma Tiburtina > Firenze can be cancelled, however there is a 20% cancelation penalty.
You also have two other tickets in this order, are you requesting those be canceled as well? Because unfortunately per the fare rules those tickets are not cancellable either.
Please advise if you wish for me to cancel the cancellable ticket less the penalty.