Apr 06, 2013 - 12:23 PM
Unfortunately, you booked the Rome>Florence ticket at the economy fare base. The fare rules for this fare base is that the ticket cannot be changed, cancelled, or refunded. If you need to take a train at a different time or date, you will need to rebook a new ticket understanding that the original ticket cannot be cancelled.
Please let us know if there is anything else we can assist you with.