Voted Best Answer
Nov 04, 2015 - 06:52 AM
We are not able to change a station on a ticket. If you purchased a cancellable fare ticket
we can cancel less the 20% cancel fee and you can rebook the tickets from Rome to Florence
then Florence to Venice. If the train from Rome to Venice stops in Florence you can get off there
and then purchase a ticket from Florence to Venice.
I would need an order number to look into this.