TICKET # K5ZJENI have found this same problem on the website, and would like my italia pass to be refunded. I will not be in the country for more than another week, and would like this rectified please.
Please cancel my Italia Pass and refund the 15 euros
I have just purchased 2 train tickets (K5ZJEN) but an Italia pass was added to my order for 15 Euros. Please can you cancel the Italia Pass and refund me the 15 Euros, as I see you have done with other customers?
NB. I think your checkout process is misleading, as the final 'place order' button is below a total which excludes the value of the Italia pass, thank you