Sep 03, 2015 - 12:13 PM
You cannot cancel a ticket booked online with Italiarail unless you actually email or call us, all cancellations have to be processed
directly by an operations representative. Trenitalia also would not be able to cancel as the funds were booked through Italiarail.
The ticket has been canceled and refunded less the 20% cancel penalty. Please allow 5-7 business days for the refund to appear back in your account