Could you please call my mobile (UK number +447880474888) urgently as I will be travelling to Italy tomorrow.
I received email regarding my order made yesterday.
1) I have made an order from Florence to Pisa to Florence in same checkout and cost £65 (for 5 persons) yesterday. However, I received an email from Italiaair regarding my booking as below.
2) I checked with my credit card company and ithey mentioned there are 2 transctions from Italiair of similar amount £65. I do not understand why there were 2 transctions?
3) I did not receive any confirmation from Italiair about my booking. I am not sure is the booking has been gone through or double charged?
Please call me urgently
Email from Italiair:
Italiarail.co.uk was unable to confirm the reservations for your recent order. Your credit card has not been charged. Please contact us at 8773757245 so we can complete your order and confirm your reservations.
Please reference order number ITR163176.
Please note that prices and seat availability are not guaranteed until your reservations are confirmed.