Staff Answer
Jul 20, 2015 - 06:52 AM
HI,
Normally this is not possible, you cannot remove 1 person off a ticket, these are non refundable regional trains, however I was able to get a 1 time waiver from Trenitalia and have had these seats released and had the payment voided, you may rebook the number of seats you need
Beth
Normally this is not possible, you cannot remove 1 person off a ticket, these are non refundable regional trains, however I was able to get a 1 time waiver from Trenitalia and have had these seats released and had the payment voided, you may rebook the number of seats you need
Beth
By
Thank you so much for helping! Do you have a receipt of the voided tickets I can keep for my records?
By
HI, I can send you a copy of the invoice if you want showing canceled
Beth
By
Yes please. Can you email it? grader.kylie@gmail.com
By
Hi,I have sent the invoice
Beth
By
Thank you! I really appreciate your help!
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