booking suddenly stopped but money is already paid While I booking my train ticket, I didn't received confirmation

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09082015

booking suddenly stopped but money is already paid While I booking my train ticket, I didn't received confirmation

booking suddenly stopped but money is already paid
While I booking my train ticket, the web return me to the same page they did the charge in my credit card and I never received the confirmation for italianrail, the money was already took of my account. I was trying to book the ticket without sign in so I don't know where I can find my reservation status.

Status: Open Jul 17, 2015 - 02:54 PM

Customer Service > Trouble Booking

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Britt

Jul 17, 2015 - 02:58 PM

Hello,

We do not have a place to sign in on Italiarail.com.
Was this booking attempt on Italiarail.com or Trenitalia.com?

-Brittany

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Comments (12) | New Comment

By

09082015

on 7/17/2015 3:17:12 PM | Like (0) | Report

the tickets were booked on italianrail.com

By

1130832015

on 7/17/2015 3:18:13 PM | Like (0) | Report

the booking was made to italiarail.com ... and they charge twice for this tickets

By

Britt

on 7/17/2015 3:19:29 PM | Like (0) | Report

Can you please provide an order number, or the email address used when booking?

By

09082015

on 7/17/2015 3:21:01 PM | Like (0) | Report

fer.tormentor@gmail.com

By

09082015

on 7/17/2015 3:21:49 PM | Like (0) | Report

hugo.vaga@hotmail.com

By

1130832015

on 7/17/2015 3:25:17 PM | Like (0) | Report

with fer.tormentor@gmail.com italiarail.com charge twice and for the hugo.vaga@hotmail.com they charge and also we not received the confirmation, we already purchase the tickets with other credit card and we will need a refund of this charges

By

Britt

on 7/17/2015 3:29:56 PM | Like (0) | Report

I cannot locate any orders under either email address.
Under which currency were these bookings made?

By

1130832015

on 7/17/2015 3:32:40 PM | Like (0) | Report

Euros, from Padova to Firenze SMN ..

By

Britt

on 7/17/2015 3:35:33 PM | Like (0) | Report

I have checked under the Euro currency, and still cannot locate any orders under either email address. What you are seeing on your account may be pending charges from the booking attempts that will drop off. If they do not drop off please let us know.

By

1130832015

on 7/17/2015 3:39:07 PM | Like (0) | Report

I already called the bank and report these charges, ok I will wait and I will let you know in case they do not drop off

By

1130832015

on 7/18/2015 10:25:14 AM | Like (0) | Report

I need help ... I received this email at the fer.tormentor account ...

Please contact us at 8773757245 and reference order ITE188402 so we can complete your order and confirm your reservations.
Please note that prices and seat availability are not guaranteed until your reservations are confirmed. If prices have changed, our agents can assist booking at the new fares, or can help you find low prices on alternate trains.

I wont need these tickets, and they charge me twice so I will need a refund of these 4 tickets that they charge ...

could you please help?

By

Britt

on 7/18/2015 12:01:09 PM | Like (0) | Report

Hello,

This order is pending, no tickets were held or confirmed, your credit card was not charged, and no credit card information was captured. Any charges seen for this order are pending, and will drop off your account.

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booking suddenly stopped but money is already paid While I booking my train ticket, I didn't received confirmation

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