Answers

Jul 17, 2015 - 02:58 PM
Hello,
We do not have a place to sign in on Italiarail.com.
Was this booking attempt on Italiarail.com or Trenitalia.com?
-Brittany
We do not have a place to sign in on Italiarail.com.
Was this booking attempt on Italiarail.com or Trenitalia.com?
-Brittany
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the tickets were booked on italianrail.com
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the booking was made to italiarail.com ... and they charge twice for this tickets
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Can you please provide an order number, or the email address used when booking?
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fer.tormentor@gmail.com
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hugo.vaga@hotmail.com
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with fer.tormentor@gmail.com italiarail.com charge twice and for the hugo.vaga@hotmail.com they charge and also we not received the confirmation, we already purchase the tickets with other credit card and we will need a refund of this charges
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I cannot locate any orders under either email address.
Under which currency were these bookings made?
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Euros, from Padova to Firenze SMN ..
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I have checked under the Euro currency, and still cannot locate any orders under either email address. What you are seeing on your account may be pending charges from the booking attempts that will drop off. If they do not drop off please let us know.
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I already called the bank and report these charges, ok I will wait and I will let you know in case they do not drop off
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I need help ... I received this email at the fer.tormentor account ...
Please contact us at 8773757245 and reference order ITE188402 so we can complete your order and confirm your reservations.
Please note that prices and seat availability are not guaranteed until your reservations are confirmed. If prices have changed, our agents can assist booking at the new fares, or can help you find low prices on alternate trains.
I wont need these tickets, and they charge me twice so I will need a refund of these 4 tickets that they charge ...
could you please help?
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Hello,
This order is pending, no tickets were held or confirmed, your credit card was not charged, and no credit card information was captured. Any charges seen for this order are pending, and will drop off your account.
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