My name is Katherine Fogg.
I have just been trying to book train tickets from Rome Fiumicino to Florence on the 27th July and then from monterosso to Rome on the 2nd August. For 3 travellers.
When I am trying at the checkout stage I put in my details and pushed proceed and ERROR 502 came on to the screen. I then tried again and the same thing happened. I have just had a call from my bank saying that the transaction went through 4 times.
I got NO reference as never got to this stage on your booking process but the amount has been taken off my account 4 times. My bank is unable to stop these payments. I need you to reverese these charges. ie 3 times. Can this please be done? and can you please send me a referecne number as well as email me my tickets.
Open Jun 17, 2015 - 01:20 AM
Train Travel > Other