Mar 23, 2013 - 01:05 PM
Thank you for your email. The main tickets you booked, you booked at either the economy or super economy fare bases. These tickets cannot be changed, cancelled or refunded. The ticket from Florence>Pisa cannot be cancelled or refunded as it is on a regional train, but you have up to 2 months from the date of purchase to use this ticket.
Please let us know if there is anything else we can assist you with.