I bought tickets to go from Venice to Florence on April 3 at 9:25. I was charged but didn't get my tickets!
Today I bought two tickets from Venezia St. Lucia to Firenze SMN for April 3 of 2015, leaving Venezia at 9:25 and arriving at Firenze at 11:30. After I submited my details including my email jumartinhago@... and my card I saw a summary of my trip, which even showed me my seat numbers which were, I then confirmed the booking. After that my screen went blank and I never saw a confirmation of my tickets. At the time when this happened an amount from the same amount of the tickets was held from my bank account, so I guess the payment did go through but the tickets weren't sent or confirmed. Can you please help me with this? I will be travelling soon and I need to have the trains confirmed. I am seeing there are MANY people with the same problem on this website. i can't just wait to know wether if I have tickets or not!!
Open Mar 28, 2015 - 04:00 PM