Feb 19, 2015 - 12:36 PM
Unfortunately Kathy is right, Trenitalia does not give Italiarail any options to Cancel Economy fare tickets, the rules are the train lines
not Italiarails, they do not allow any cancellations for Economy fares, the only thing that can be done
is to apply for a refund through Trenitalia directly, advise that you have double booked, give them the PNR's for the 2nd set of tickets and hope they will consider some form of refund.
Again the time it takes can be anywhere up to 6 months for a response and Trenitalia does not include Italiarail in the process. I wish I could make it simpler for you and for Italiarail but this is their Procedure, I can refund the booking fee, I can also refund the commission of 10% we make on the sale of the tickets so we are not profiting by the error, but I have no way of refunding the whole ticket