Hello ! I would like to inform that i still haven't received the train ticket from Bern to Milano (Ticket Number (PNR) :JXBVN and Order#: ITE164579). I'm waiting the ticket since 2 december and i'm going to travel to away from home soon. So, what's the status of my order ? Is the ticket coming ? Where is it? Thank you. Best Regards. Beatriz'