My Husband and I bought tickets round trip Milan-Monterosso-Milan, for the dates: 28/8/14, 2/9/14, as pert of a trip we have planned in Italy. I think the tickets we bought are un-refundable.
My husband had to have a emergency surgery 3 days ago and we can't fly to Italy.
for the last two days I'm trying to reach Trenitalia anyway i can - by phone, by the website (tried everything there) - but without success.
I have two questions:
1.Because of the surprise surgery we didn't get the chance to do insurance. because of the special circumstance - Is it possible to get refund? (we have all medical documents if needed).
2. We want at least to cancel the tickets so they can be sold - there is no way to let Trenitalia knows about it?!